Last Updated: June 2026
Introduction
Welcome to Nocturne Prestige.
At Nocturne Prestige, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, place an order, or otherwise interact with us.
This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.
By using our website, you agree to the practices described in this Privacy Policy.
Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Nocturne Prestige
Email: info@nocturneprestige.com
Personal Information We Collect
When you visit our website, place an order, create an account, or contact us, we may collect the following information:
Identity Information
- Full name
- Title (where provided)
Contact Information
- Billing address
- Shipping address
- Email address
- Telephone number
Order Information
- Products purchased
- Order history
- Order preferences
- Delivery details
Account Information
- Username
- Account login details
- Passwords (stored securely in encrypted form)
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Time zone settings
- Website usage information
Marketing Information
- Newsletter subscriptions
- Marketing preferences
- Customer communication preferences
How We Collect Information
We collect personal information when:
- You place an order through our website;
- You create a customer account;
- You subscribe to our newsletter;
- You contact us via email;
- You complete forms on our website;
- You browse and interact with our website;
- You consent to analytics or marketing cookies.
How We Use Your Information
We use your information to:
- Process and fulfil customer orders;
- Deliver purchased products;
- Manage customer accounts;
- Process payments securely;
- Respond to customer enquiries;
- Provide customer support;
- Improve our website and services;
- Detect and prevent fraud;
- Comply with legal and regulatory obligations;
- Send marketing communications where permitted or consented to.
Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
Contractual Necessity
To fulfil orders, process payments, arrange deliveries, and provide customer support.
Legal Obligations
To comply with tax, accounting, consumer protection, and other legal requirements.
Legitimate Interests
Consent
Where required by law, we rely on your consent for marketing communications and non-essential cookies.
To operate and improve our business, secure our website, prevent fraud, and enhance customer experience.
You may withdraw consent at any time.
Payment Processing
Payments made through our website are securely processed by Stripe.
When making a purchase, payment information is transmitted directly to Stripe using secure encryption technology.
Nocturne Prestige does not store or have access to your full payment card details.
Stripe may process:
- Name
- Billing address
- Email address
- Payment details
- Transaction information
- IP address
- Device information
Stripe processes personal information in accordance with its own Privacy Policy and security standards.
Shipping and Delivery
To fulfil your orders, we may share the following information with trusted delivery and courier providers:
- Name
- Delivery address
- Email address (where applicable)
- Telephone number (where applicable)
This information is shared solely for the purpose of delivering your order and providing delivery-related services.
Google Analytics
We use Google Analytics to better understand how visitors use our website.
Google Analytics may collect information such as:
- IP address (anonymised where applicable)
- Device information
- Browser information
- Pages viewed
- Time spent on pages
- Referral sources
- Approximate geographic location
This information helps us improve website performance, user experience, product offerings, and customer service.
Google may process data on servers located outside the United Kingdom. Appropriate safeguards are applied where personal data is transferred internationally.
Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send you information about:
- New product launches
- Promotions
- Exclusive offers
- Seasonal collections
- Company news
You may unsubscribe at any time by:
- Clicking the unsubscribe link contained within our emails; or
- Contacting us directly at info@nocturneprestige.com
We will never sell your personal information to third parties for marketing purposes.
Cookies
Our website uses cookies and similar technologies to:
- Operate the website effectively;
- Enable shopping basket functionality;
- Process orders securely;
- Remember customer preferences;
- Analyse website traffic;
- Improve customer experience.
For full details, please refer to our Cookie Policy.
Third-Party Service Providers
We may share personal information with carefully selected third-party providers where necessary to operate our business.
These may include:
Stripe
Secure payment processing and fraud prevention.
Courier and Delivery Providers
Order fulfilment and delivery services.
Website Hosting Providers
Website operation, security, and maintenance.
Google Analytics
Website performance and visitor analytics.
All third-party providers are required to process personal information securely and only for legitimate business purposes.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil customer orders;
- Provide customer support;
- Comply with legal obligations;
- Resolve disputes;
- Maintain business records.
Accounting, tax, and transaction records may be retained for up to six years or longer where legally required.
Data Security
We implement appropriate technical and organisational security measures to protect personal information from:
- Unauthorised access;
- Accidental loss;
- Misuse;
- Disclosure;
- Alteration;
- Destruction.
While we take reasonable precautions, no online system can guarantee absolute security.
International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where international transfers occur, we ensure appropriate safeguards are implemented in accordance with applicable data protection laws.
Your Rights
Under UK data protection legislation, you may have the right to:
- Access your personal data;
- Request correction of inaccurate information;
- Request deletion of your personal data;
- Restrict processing;
- Object to processing;
- Request transfer of your personal data;
- Withdraw consent where processing relies on consent;
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact:
Children’s Privacy
Our products and services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child, we will take reasonable steps to remove such information.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of any external websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.
Any updates will be published on this page together with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact:
Nocturne Prestige
Email: info@nocturneprestige.com
